Mobile / Sports
This page sets out the legal framework that governs your use of hibjlee. Access to the platform, account transactions through bKash, Rocket or Bank Transfer, and all site content are subject to these terms — and to the laws of your local jurisdiction and eligible regions.
hibjlee operates as a mobile-first platform for Bangladesh, and our legal posture reflects that context. When you open an account and carry out transactions — whether through bKash, Rocket or Bank Transfer — you enter into a user agreement that covers how the platform works, what we expect from you, and what you can expect from us. We do not make representations about legal certainty in any jurisdiction; access and eligibility are always subject to the laws and regulations that apply in your region. We hold account and transaction records in line with our data retention approach, and we update these terms when regulatory or operational changes require it. Any material change to this policy is notified through your registered account. Where a specific provision conflicts with local law, that local law takes precedence. For questions about a specific clause or about how your account data is stored, reach our support team through the contact routes published on this site. Payment context chips below reflect the rails in scope for Bangladesh accounts.
bKash transactions fall within the account agreement and are subject to the same data and dispute terms as other payment methods.
Rocket wallet activity is logged to your account record and accessible from your transaction history in the account area.
Bank Transfer records are retained under our standard account data policy and are available to you on request through support.
Our legal terms apply specifically to the four areas listed below. Third-party services — including payment processors, studio providers such as , or , and any external site you navigate to from a link — operate under their own separate terms. We are responsible only for what is inside the hibjlee platform boundary. Where overlap exists, we will direct you to the relevant document.
Terms covering how you register, log in and maintain your account on hibjlee. Eligibility is subject to your local law and the eligible regions we serve.
All payment activity through supported rails — bKash, Rocket and Bank Transfer — is governed by the account agreement. Disputes follow the process set out in your account terms.
Game content from studios available in the lobby, editorial copy and promotional notices on the site are covered by these terms. Content accuracy is our responsibility within the platform.
Payment processors, game studios and any external links are not covered by this policy. Their own terms apply independently of whatever agreement you hold with hibjlee.
You have several concrete actions available under this policy, and none of them require you to raise a formal complaint first. Reviewing your account record is the starting point — transaction history, payment method entries and personal details are all visible inside your account area once you are signed in. If a detail is incorrect, you can update most account fields directly through the account settings page; for fields that require verification, the process is described in the relevant settings screen. Where you have a question about how we handle a specific piece of your data, or you want to request a correction we cannot make automated, the support team handles those requests. Raising a question through our published contact route is the fastest path to a documented response. We keep a record of policy-related requests made through support so that follow-up is straightforward.
Open your account after signing in to see your full transaction history, including bKash and Rocket payment entries. The records shown there are the ones we hold.
Account settings let you update most personal fields directly. Fields that need verification show the required steps on screen — follow those instructions exactly.
If you have a question about data handling or a specific clause in these terms, contact support through the published route. Reference your account so the team can locate your record quickly.
For changes or corrections that cannot be made self-service, submit a request to support with your account details. We log every policy request and will follow up through the same contact channel.
If this policy raises a question you cannot resolve through your account area, the routes below are the ones we publish. We do not operate undocumented support channels, and we do not make verbal commitments outside these routes. Every policy query submitted through a published route is logged with a reference you can use for follow-up.
Open the chat widget from any page while signed in to raise a policy or account question. This is the fastest documented route for most queries.
Send a written query to the support email address published in your account area. Include your account identifier so the team can locate your record and policy history.
The help section in your account area contains published answers to common policy questions. Check there first before submitting a new request — it may resolve your query immediately.
Account security and data handling are practical matters, not abstract ones. Here is how we approach the four areas most relevant to this policy page: what data we hold, how long we hold it, who can request changes, and how the site handles session security. If any of these areas prompt a follow-up question, the support routes listed above are the right place to send it.
We retain account registration details, transaction records covering bKash, Rocket and Bank Transfer activity, and correspondence you send through support. No additional personal data is collected without your knowledge.
Account and transaction data is held for the period required by the terms you agreed to on registration. The specific retention window is stated in the account agreement available in your account area.
The site uses cookies to maintain your signed-in session and remember account preferences across devices. You can review cookie settings through the notice that appears on first visit.
To request a correction or deletion of personal data we hold, contact support in writing through the published email route. Include your account reference and describe the specific change you are requesting.
These are questions we receive about this policy. If your question is not covered here, open the help section inside your account or contact support through the published routes above.
Access and eligibility depend on the laws of your local jurisdiction and the eligible regions we serve. If Bangladesh law allows you to use this type of platform, the account terms apply from the point you register. We do not make representations about legal status in any specific region.
The version of the account agreement that was active when you registered is accessible from your account area once you are signed in. Look for the policy or terms link inside the account settings section. If you cannot locate it, contact support with your account reference.
Yes. Transaction history covering bKash, Rocket and Bank Transfer entries is visible in your account area after signing in. The records shown are the ones we hold. If you believe an entry is incorrect, raise it through support in writing so it can be reviewed against our records.
Where any provision in this policy conflicts with applicable local law, local law takes precedence. We do not seek to override the laws of your jurisdiction. If you have a specific concern about a clause, send it to our support team in writing and we will respond through the published contact route.
Send a written request to the support email address published in your account area. State your account identifier and describe clearly which data you want corrected or removed. We log every such request and respond through the same contact channel so you have a documented record of the outcome.
Yes. Any material change to this policy is communicated through your registered account — either through an in-account notice or via the contact detail you provided at registration. We do not make policy changes silently. The current version is always accessible from your account area.